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Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellence , July/August 2012, Volume 31, Number 5, pages 20–35
Author(s) -
Kopelman Richard E.,
Chiou Andy Y.,
Lipani Louis J.,
Zhu Zhu
Publication year - 2012
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.21456
Subject(s) - excellence , business , management , marketing , computer science , political science , economics , law
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