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Embedding Lean Six Sigma into everyday use ensures sustainable culture change at Xerox
Author(s) -
Geier Joyce
Publication year - 2011
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.20402
Subject(s) - corporation , six sigma , lean six sigma , business , organizational culture , engineering management , management , operations management , lean manufacturing , computer science , engineering , marketing , economics , finance
Although the Xerox Corporation had a venerable and successful Lean Six Sigma program emulated by other companies around the world, there were subtle signs that it had not been fully absorbed into the corporation's culture. Blending a traditional project approach with creative developments from the behavioral sciences, Xerox used Lean Six Sigma principles to develop QwikSolver TM , a personally relevant and straightforward method for applying Lean Six Sigma every day. This case study follows the evolution and design of the cultural change program and the platform from which it was launched. © 2011 Wiley Periodicals, Inc.