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CMCD's lab draws on academics, automakers, and therapists to realize its own vision of excellence
Author(s) -
Adams Jim,
Graban Mark
Publication year - 2011
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.20383
Subject(s) - excellence , benchmarking , service (business) , work (physics) , toyota production system , center of excellence , ideal (ethics) , medical education , engineering management , psychology , business , engineering , lean manufacturing , operations management , medicine , marketing , computer science , political science , mechanical engineering , database , law
Focused on transforming the laboratory at Children's Medical Center Dallas into a learning organization, the lab's leaders looked beyond benchmarking to develop a customized approach—measured against their own ideal state—to achieve operational excellence. By applying lean principles, systems thinking, and family system theory; improving the facility's physical layout; and, most important, redefining the role between supervisors and staff workers, the lab has cut its turnaround times, improved service to patients and physicians, and evolved into a work environment that fosters personal and professional development. © 2011 Wiley Periodicals, Inc.