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Cisco connects the dots: Aligning leaders with a new organizational structure
Author(s) -
Novak Barrie
Publication year - 2008
Publication title -
global business and organizational excellence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 16
eISSN - 1932-2062
pISSN - 1932-2054
DOI - 10.1002/joe.20219
Subject(s) - summit , corporate governance , organizational structure , knowledge management , change management (itsm) , selection (genetic algorithm) , organizational change , division (mathematics) , computer science , business , process management , public relations , management , political science , marketing , artificial intelligence , finance , physical geography , lean manufacturing , economics , geography , arithmetic , mathematics
Cisco's global Technical Services division used a solid change management strategy to implement a new organizational matrix. Ultimately, aligning leaders around the new vision/strategy, executive dynamics, governance, and mind‐sets and behaviors essential for collaboration in the new structure came down to confronting subtler aspects of change—including trust and relationships. The transformation initially focused on vision and strategies, organization design, roles and accountabilities, governance, selection, performance linkages, metrics, and communication. When a postproject assessment surfaced some problems with organizational adoption and alignment, all the leaders convened for a summit to gain alignment, build trust, and lay the foundation for stronger working relationships. © 2008 Wiley Periodicals, Inc.