Premium
Group‐level organizational citizenship behavior: Effects of demographic faultlines and conflict in small work groups
Author(s) -
Choi Jin Nam,
Sy Thomas
Publication year - 2010
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/job.661
Subject(s) - psychology , organizational citizenship behavior , social psychology , task (project management) , working group , citizenship , outcome (game theory) , organizational commitment , management , political science , mathematics , mathematical economics , politics , law , economics
Organizational scholars have recently shifted their attention to examining organizational citizenship behavior (OCB) as a group‐level phenomenon. Adopting the input‐mediator‐outcome model of group performance, we examined antecedents and intermediate processes that predict group‐level OCB (GOCB) in small work groups. The results, based on data from 62 work groups representing a variety of industries, revealed that demographic faultlines based on relation‐oriented attributes (gender, age, and race) and a task‐related attribute (tenure) had differentiated relationships with task and relationship conflict, which mediated the relationships between faultlines and group outcomes (GOCB and group performance). Both task and relationship conflict were negative predictors of group performance. However, task conflict increased GOCB, whereas relationship conflict decreased it. The present study offers evidence of the relationship between demographic faultlines and various group processes and outcome variables in natural work groups. Copyright © 2009 John Wiley & Sons, Ltd.