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Issues, behavioral responses and consequences in interpersonal conflicts
Author(s) -
Bergmann Thomas J.,
Volkema Roger J.
Publication year - 1994
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/job.4030150510
Subject(s) - psychology , supervisor , interpersonal communication , social psychology , context (archaeology) , interpersonal relationship , organizational behavior , process (computing) , management , computer science , paleontology , economics , biology , operating system
This paper reports on a study of interpersonal conflicts in the workplace using a process model proposed by Thomas (1992) as a framework. Three stages of this model are examined: the issues involved, the behavioral responses elicited, and the personal consequences. The relationship of issues and behaviors to consequences is determined within the context of the organizational positions of the parties (supervisor, subordinate, co‐worker).