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Situational and dispositional predictors of displays of positive emotions
Author(s) -
Tan Hwee H.,
Foo Maw D.,
Chong Chee L.,
Ng Renee
Publication year - 2003
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/job.231
Subject(s) - extraversion and introversion , neuroticism , psychology , situational ethics , psychoticism , personality , social psychology , big five personality traits , developmental psychology
The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions. For personality factors, extraversion was positively related to displayed positive emotions and neuroticism was negatively related to displayed positive emotions. Usefulness analysis showed that both situational and personality factors contributed significantly to explain the level of positive displayed emotion. Copyright © 2003 John Wiley & Sons, Ltd.