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The effects of psychological contract breach and organizational cynicism: not all social exchange violations are created equal
Author(s) -
Johnson Jonathan L.,
O'LearyKelly Anne M.
Publication year - 2003
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/job.207
Subject(s) - cynicism , psychological contract , psychology , social psychology , social exchange theory , absenteeism , perception , organizational commitment , political science , law , neuroscience , politics
This research explored the differential effects on employees of two types of social exchange violations: those that generate perceptions of psychological contract breach and of organizational cynicism. We predicted that psychological contract breach and cynicism would result in differential outcomes because of differences in the person specificity of their underlying social exchange relationships. Using a sample of bank employees, we found that cynicism partially mediated the effects of psychological contract breach on work‐related attitudes (organizational commitment, job satisfaction), but that only psychological contract breach (not cynicism) predicted employees' behavioral responses (performance, absenteeism). Further, affective cynicism fully mediated the relationship between psychological contract breach and emotional exhaustion, suggesting that cynical attitudes have negative consequences for the attitude holder. Copyright © 2003 John Wiley & Sons, Ltd.