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Workplace incivility: A review of the literature and agenda for future research
Author(s) -
Schilpzand Pauline,
De Pater Irene E.,
Erez Amir
Publication year - 2016
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/job.1976
Subject(s) - incivility , extant taxon , harm , variety (cybernetics) , empirical research , construct (python library) , psychology , foundation (evidence) , conceptualization , sociology , social psychology , criminology , political science , epistemology , law , computer science , philosophy , artificial intelligence , evolutionary biology , biology , programming language
Summary A growing body of research explores workplace incivility, defined as low‐intensity deviant workplace behavior with an ambiguous intent to harm. In the 15 years since the theoretical introduction of the workplace incivility construct, research in this domain has taken off, albeit in a variety of directions. We review the extant body of research on workplace incivility and note the multitude of samples, sources, methodologies, and instrumentation used. In this review article, we provide an organized review of the extant body of work that encompasses three distinct types of incivility: experienced, witnessed, and instigated incivility. These three types of incivility serve as the foundation for a series of comprehensive models in which we integrate extant empirical research. In the last part of this review article, we suggest directions for future research that may contribute to this growing body of work. Copyright © 2014 John Wiley & Sons, Ltd.