Premium
How do leaders use emotional labor?
Author(s) -
Humphrey Ronald H.
Publication year - 2012
Publication title -
journal of organizational behavior
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.938
H-Index - 177
eISSN - 1099-1379
pISSN - 0894-3796
DOI - 10.1002/job.1791
Subject(s) - emotional labor , psychology , social psychology , character (mathematics) , emotional exhaustion , job stress , job satisfaction , burnout , clinical psychology , mathematics , geometry
Summary Leaders use emotional labor to regulate their own emotions and to manage the moods, job attitudes, and performance of their followers. Researchers need to examine how emotional labor is related to (i) leadership styles, (ii) leader and subordinate stress and well‐being, (iii) leader authenticity and character, and (iv) leader effectiveness. Copyright © 2012 John Wiley & Sons, Ltd.