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Leader‐member exchangeand job satisfacton: Cross‐industry comparisons and predicted employee turnover
Author(s) -
Mardanov Ismatilla T.,
Maertz Carl P.,
Sterrett Jack L.
Publication year - 2008
Publication title -
journal of leadership studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.219
H-Index - 14
eISSN - 1935-262X
pISSN - 1935-2611
DOI - 10.1002/jls.20062
Subject(s) - job satisfaction , business , scale (ratio) , turnover , tertiary sector of the economy , manufacturing , marketing , quality (philosophy) , psychology , construct (python library) , service (business) , demographic economics , social psychology , management , economics , computer science , philosophy , epistemology , quantum mechanics , programming language , physics
Abstract The present research analyzes quality of leader‐member exchange (LMX) and job satisfaction and predicts employee turnover rates in the food manufacturing, restaurant, and banking industries resulting from low‐quality LMX and job dissatisfaction. It confirms the reliability and construct validity of the well‐known LMX scale and Minnesota Job Satisfaction Questionnaire (MSQ) in cross‐industry comparisons. It also identifies the shape of the hypothesized relationships among the three industries. Comparisons indicate that in the service sector, quality of LMX is significantly higher than in manufacturing, that the level of job satisfaction is higher in manufacturing than in service, and that satisfaction with supervision has a significant impact on job satisfaction.