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The five a's: What do patients want after an adverse event¿
Author(s) -
Cox Wendy
Publication year - 2007
Publication title -
journal of healthcare risk management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 16
eISSN - 2040-0861
pISSN - 1074-4797
DOI - 10.1002/jhrm.5600270306
Subject(s) - mnemonic , adverse effect , event (particle physics) , compensation (psychology) , simple (philosophy) , psychology , health professionals , empathy , medicine , medical emergency , internet privacy , social psychology , health care , computer science , cognitive psychology , philosophy , physics , epistemology , quantum mechanics , economics , economic growth
After an adverse event, Five A's: A cknowledgment, A pology, A ll the Facts, A ssurance and A ppropriate Compensation, serve to meet the essential needs of patients and their families. This simple mnemonic creates a clear framework of understanding for the actions health professionals need to take to manage errors and adverse events in an empathic and patient‐oriented fashion. While not all patients demand or need compensation, most need at least the first four A's. Patient‐centered communication using this simple framework following an adverse event will foster a climate of understanding and frank discussion, addressing the emotional and physical needs of the whole patient and family.