Premium
Long‐term effects of teamwork training on communication and teamwork climate in ambulatory reproductive health care
Author(s) -
Dodge Laura E.,
Nippita Siripanth,
Hacker Michele R.,
Intondi Evelyn M.,
Ozcelik Guzey,
Paul Maureen E.
Publication year - 2020
Publication title -
journal of healthcare risk management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 16
eISSN - 2040-0861
pISSN - 1074-4797
DOI - 10.1002/jhrm.21440
Subject(s) - teamwork , ambulatory , baseline (sea) , medicine , patient satisfaction , health care , nursing , political science , law
Background We previously reported an association between team training in the ambulatory setting and improvements in team climate at 6 and 12 months, but it is unknown whether improvements persist at 2 years. Study Design From 2014 to 2015, we enrolled 20 organizations, each operating a varying number of health centers, into a teamwork training initiative. We evaluated teamwork outcomes at baseline and 2 years using a communication behaviors assessment, the TeamSTEPPS ® Teamwork Perceptions Questionnaire (T‐TPQ), and the Patients’ Insights and Views of Teamwork (PIVOT) survey. Results At 2 years, use of TeamSTEPPS ® tools and strategies remained increased compared to baseline at many health centers; results ranged from 32% of centers reporting increased use of pauses to identify the patient to 91% reporting increased use of standardized language. Staff T‐TPQ responses indicated that TeamSTEPPS ® implementation was associated with improved perceptions of teamwork in approximately half (49%) of statements at 2 years. Significant improvements occurred in over half of PIVOT survey statements, and patient satisfaction was significantly greater at 2 years compared to baseline. Conclusions Patient and staff views of teamwork were significantly improved 2 years after TeamSTEPPS ® implementation in ambulatory reproductive health care centers, demonstrating positive long‐term effects of teamwork training.