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Implementing safety hotlines: Stamford Health's experience and future opportunities
Author(s) -
Cardiello Ruth,
Johnston Sally,
Kiely Sharon
Publication year - 2018
Publication title -
journal of healthcare risk management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 16
eISSN - 2040-0861
pISSN - 1074-4797
DOI - 10.1002/jhrm.21347
Subject(s) - hotline , vendor , patient safety , event (particle physics) , business , health care , nursing , medicine , engineering , marketing , political science , telecommunications , physics , quantum mechanics , law
Improving safety event reporting has been a focus of increased study. Improved opportunities for patient and family safety event reporting have been described in the literature. Consistent with the organization's patient‐centered care philosophy, we launched a safety hotline at Stamford Health. This article describes the process of implementation, vendor selection, understanding initial results, and areas for further study.