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Implementing an error disclosure coaching model: A multicenter case study
Author(s) -
White Andrew A.,
Brock Douglas M.,
McCotter Patricia I.,
Shan Sarah E.,
Gallagher Thomas H.
Publication year - 2017
Publication title -
journal of healthcare risk management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 16
eISSN - 2040-0861
pISSN - 1074-4797
DOI - 10.1002/jhrm.21260
Subject(s) - coaching , malpractice , liability , intervention (counseling) , rubric , multidisciplinary approach , health care , psychology , medical education , nursing , applied psychology , medicine , business , finance , sociology , political science , economics , law , psychotherapist , economic growth , social science , mathematics education
National guidelines call for health care organizations to provide around‐the‐clock coaching for medical error disclosure. However, frontline clinicians may not always seek risk managers for coaching. As part of a demonstration project designed to improve patient safety and reduce malpractice liability, we trained multidisciplinary disclosure coaches at 8 health care organizations in Washington State. The training was highly rated by participants, although not all emerged confident in their coaching skill. This multisite intervention can serve as a model for other organizations looking to enhance existing disclosure capabilities. Success likely requires cultural change and repeated practice opportunities for coaches.