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Risk managers' descriptions of programs to support second victims after adverse events
Author(s) -
White Andrew A.,
Brock Douglas M.,
McCotter Patricia I.,
Hofeldt Ron,
Edrees Hanan H.,
Wu Albert W.,
Shan Sarah,
Gallagher Thomas H.
Publication year - 2015
Publication title -
journal of healthcare risk management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 16
eISSN - 2040-0861
pISSN - 1074-4797
DOI - 10.1002/jhrm.21169
Subject(s) - referral , business , health care , peer support , risk management , value (mathematics) , public relations , nursing , medicine , knowledge management , political science , computer science , finance , law , machine learning
Guidelines call for healthcare organizations to provide emotional support for clinicians involved in adverse events, but little is known about how these organizations seek to meet this need. We surveyed US members of the American Society for Healthcare Risk Management (ASHRM) about the presence, features, and perceived efficacy of their organization's provider support program. The majority reported that their organization had a support program, but features varied widely and there are substantial opportunities to improve services. Provider support programs should enhance referral mechanisms and peer support, critically appraise the role of employee assistance programs, and demonstrate their value to institutional leaders.