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Benchmarking patient‐ and family‐centered care: Highlights from a study of practices in 26 academic medical centers
Author(s) -
Vermoch Kathleen L.,
Bunting Jr. Robert F.
Publication year - 2010
Publication title -
journal of healthcare risk management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.221
H-Index - 16
eISSN - 2040-0861
pISSN - 1074-4797
DOI - 10.1002/jhrm.20047
Subject(s) - benchmarking , family centered care , medical home , family medicine , medical emergency , medicine , nursing , medical education , business , health care , political science , marketing , primary care , law
Patient‐ and family‐centered care (PFCC) is premised on the belief that patients, families, and healthcare providers who are empowered and engaged throughout the healthcare system are integral components, with each vital to the delivery of quality and safe care. Adopting a PFCC culture can result in improved quality, safety, communication, and patient satisfaction. University HealthSystem Consortium hospitals that have adopted these concepts have demonstrated significant improvements. By using an initial survey, developing benchmark parameters, and conducting ongoing analysis and feedback, these hospitals have developed ways to reap many benefits.