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Variety‐Seeking and Perceived Expertise
Author(s) -
Sela Aner,
Hadar Liat,
Morgan Siân,
Maimaran Michal
Publication year - 2019
Publication title -
journal of consumer psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.433
H-Index - 110
eISSN - 1532-7663
pISSN - 1057-7408
DOI - 10.1002/jcpy.1110
Subject(s) - variety (cybernetics) , discernment , perception , psychology , product (mathematics) , social psychology , computer science , epistemology , artificial intelligence , philosophy , geometry , mathematics , neuroscience
People often infer expertise from the choice of unique, rare, or sophisticated options. But might mere variety‐seeking also serve as a signal of expertise, and if so, how? Six studies show that the relationship between variety‐seeking and perceived expertise is not unidirectional and depends on the perceiver's own level of expertise. Category experts perceive lower variety‐seeking as indicative of discernment, which in turn increases perceived expertise in that category. Consequently, experts choose less variety to portray themselves as experts. In contrast, novices perceive high variety‐seeking as indicative of category breadth knowledge, which in turn increases their perception of category expertise. Consequently, novices choose more variety to portray themselves as experts. The findings make novel theoretical contributions to research on variety‐seeking, consumer expertise, and social perception, as well as practical contributions for marketers of product assortments and bundles.