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Minding the maps: Using visual mapping methodology and installation art to understand differences in client service accessibility among nonprofit organizations in Los Angeles
Author(s) -
CapousDesyllas Moshoula,
Bogumil Elizabeth,
Lara Patricia,
Reshetnikov Aleksey
Publication year - 2021
Publication title -
journal of community psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.585
H-Index - 86
eISSN - 1520-6629
pISSN - 0090-4392
DOI - 10.1002/jcop.22580
Subject(s) - service (business) , social welfare , qualitative research , social work , welfare , public relations , psychology , business , sociology , marketing , political science , social science , law
This study highlights the pathways of clients' social service usage through qualitative interviews and visual mapping methodology. Undergraduate students interviewed clients at diverse social service agencies in Los Angeles that include homeless shelters, child welfare organizations, domestic violence organizations, LGBTQIA youth‐oriented agencies, nonprofits serving older adults, schools, and organizations serving low‐income families. Students used the information gathered from the interviews to visually map their clients' environmental and structural barriers, as well as their pathways to service. The research team then analyzed the students' visual maps to create one cohesive, complex, and multilayered visual map representing clients' overall barriers and pathways to social services in Los Angeles.