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An Introduction to Horizontal Management in Financial Services (Part 1)
Author(s) -
Dauphinee Jeff,
Vercio Alan
Publication year - 2016
Publication title -
journal of corporate accounting and finance
Language(s) - English
Resource type - Journals
eISSN - 1097-0053
pISSN - 1044-8136
DOI - 10.1002/jcaf.22177
Subject(s) - business , process (computing) , financial services , process management , accounting , computer science , finance , operating system
Focusing on the financial services industry, this article explains what is meant by horizontal management, the benefits, the required organizational structure, and, in Part 2, the measurement system. This process is labeled end to end (E2E). The E2E process determines the customer experience. Accordingly, customer requirements are clearly articulated. From these requirements, E2E participating department requirements are established. © 2016 Wiley Periodicals, Inc.