Four steps to simplify multimeasure performance evaluations using the balanced scorecard | Zendy

Albright Thomas L. | Zendy; Burgess Christopher M. | Zendy; Hibbets Aleecia R. | Zendy; Roberts Michael L. | Zendy

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Four steps to simplify multimeasure performance evaluations using the balanced scorecard

Author(s) -

Albright Thomas L.,

Burgess Christopher M.,

Hibbets Aleecia R.,

Roberts Michael L.

Publication year - 2010

Publication title -

journal of corporate accounting and finance

Language(s) - English

Resource type - Journals

eISSN - 1097-0053

pISSN - 1044-8136

DOI - 10.1002/jcaf.20613

Subject(s) - balanced scorecard , computer science , process management , process (computing) , management science , performance measurement , strategy map , data science , operations research , knowledge management , business , engineering , marketing , operating system

Processing complex, unstructured information can be difficult. Since balanced scorecards can include as many as 24 or more measures, this article presents a methodology to help managers manage the complexity. The four‐step process explained here can lead to accurate and consistent evaluations using both quantitative and qualitative performance measures. © 2010 Wiley Periodicals, Inc.

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