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Simple, effective performance management: A top‐down and bottom‐up approach
Author(s) -
Muras Andrew,
Smith Thomas,
Meyers Deborah
Publication year - 2008
Publication title -
journal of corporate accounting and finance
Language(s) - English
Resource type - Journals
eISSN - 1097-0053
pISSN - 1044-8136
DOI - 10.1002/jcaf.20453
Subject(s) - implementation , computer science , simple (philosophy) , perspective (graphical) , process management , balanced scorecard , measure (data warehouse) , performance management , top down and bottom up design , management science , performance measurement , risk analysis (engineering) , data science , operations research , knowledge management , software engineering , data mining , artificial intelligence , business , marketing , engineering , philosophy , epistemology
Performance management systems sometimes confuse rather than enlighten managers and employees. The combination of complex processes, competing IT systems, and multiple dashboards often fails to provide the insight needed to bring change, so the metrics become irrelevant. Using a back‐to‐basics approach and employing two well‐known processes—activity analysis and balanced scorecards—overcomes this irrelevance. Employing a simple, straightforward, and linked approach provides the information necessary to measure and improve performance from both an operational and strategic perspective. This article provides an overview of the linked concept and two case studies of implementations. © 2008 Wiley Periodicals, Inc.