Premium
Pitfalls in using the balanced scorecard
Author(s) -
Norreklit Hanne,
Jacobsen Marten,
Mitchell Falconer
Publication year - 2008
Publication title -
journal of corporate accounting and finance
Language(s) - English
Resource type - Journals
eISSN - 1097-0053
pISSN - 1044-8136
DOI - 10.1002/jcaf.20436
Subject(s) - balanced scorecard , dysfunctional family , process management , performance measurement , computer science , strategy map , business process , business , accounting , risk analysis (engineering) , operations management , engineering , work in process , psychology , marketing , psychotherapist
The balanced scorecard has quickly become a leading management tool. But business performance measurement is notoriously difficult, so any system, including the balanced scorecard, is likely to have unanticipated and often dysfunctional consequences. This article briefly reviews the main attractions of the balanced scorecard and then shows how these apparent advantages might lead to problems. © 2008 Wiley Periodicals, Inc.