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A practical guide to performance measurement
Author(s) -
Miller John
Publication year - 2005
Publication title -
journal of corporate accounting and finance
Language(s) - English
Resource type - Journals
eISSN - 1097-0053
pISSN - 1044-8136
DOI - 10.1002/jcaf.20121
Subject(s) - measure (data warehouse) , performance measurement , task (project management) , set (abstract data type) , computer science , product (mathematics) , function (biology) , service (business) , customer satisfaction , process management , performance indicator , industrial engineering , operations research , business , marketing , data mining , management , engineering , economics , mathematics , geometry , evolutionary biology , biology , programming language
In many organizations, the finance function is expected to set the overall direction and to provide guidance in developing and using all types of performance measures. This is not an easy task, because it's possible to measure just about everything. This article provides some practical ideas about performance measurements, including measures of financial performance, operational performance, customer satisfaction, and product or service performance. © 2005 Wiley Periodicals, Inc.