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ABC for service firms: What's your real product?
Author(s) -
Collins Frank,
Munter Paul
Publication year - 2001
Publication title -
journal of corporate accounting and finance
Language(s) - English
Resource type - Journals
eISSN - 1097-0053
pISSN - 1044-8136
DOI - 10.1002/jcaf.2
Subject(s) - variety (cybernetics) , activity based costing , service (business) , business , product (mathematics) , marketing , operations management , computer science , economics , geometry , mathematics , artificial intelligence
Activity‐based costing (ABC) is the rage these days. But to use ABC, you must know precisely what your firm's “product” is. That's not easy in service industries—where firms give customers a variety of services. So how do you identify service industry products? The authors give some answers. © 2001 John Wiley & Sons, Inc.