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The importance of quality: A post September 11 perspective
Author(s) -
Stanwick Sarah D.,
Stanwick Peter A.
Publication year - 2003
Publication title -
journal of corporate accounting and finance
Language(s) - English
Resource type - Journals
eISSN - 1097-0053
pISSN - 1044-8136
DOI - 10.1002/jcaf.10147
Subject(s) - quality (philosophy) , perspective (graphical) , product (mathematics) , control (management) , business , workforce , marketing , production (economics) , industrial organization , operations management , economics , computer science , management , microeconomics , economic growth , philosophy , geometry , mathematics , epistemology , artificial intelligence
In these difficult times, many businesses have cut production and workforce to control costs. But what aboutquality? Customers still demand a quality product at a reasonable price. The authors first explain how toevaluate the costs of quality, and give tips on setting up a quality management system. They then discuss howcompanies have responded in this turbulent era, and what we can expect in the future. © 2003 WileyPeriodicals, Inc.