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An analysis of a system under pandemic conditions
Author(s) -
Oblak Mara K.
Publication year - 2021
Publication title -
journal of applied behavior analysis
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.1
H-Index - 76
eISSN - 1938-3703
pISSN - 0021-8855
DOI - 10.1002/jaba.836
Subject(s) - telehealth , service organization , applied behavior analysis , psychology , pandemic , process management , service (business) , service delivery framework , quality (philosophy) , covid-19 , knowledge management , applied psychology , telemedicine , business , computer science , autism , developmental psychology , marketing , medicine , political science , health care , philosophy , disease , epistemology , pathology , infectious disease (medical specialty) , law
Recent events have emphasized the need for behavior‐analytic service delivery models that can remain clinically consistent and produce high‐quality outcomes while adapting to environmental change. This paper reports outcomes of an organization that adapted to changes in its service delivery model during a worldwide pandemic. The organization utilized components from the Comprehensive Application of Behavior Analysis to Schooling (CABAS®) model. The components were interconnected within the system and linked by specific interlocking contingencies. Performance data were used to make decisions within the organization on both individual and organizational levels during the transition to telehealth for clients and staff. Results are discussed in terms of how the interconnectedness of components within the organization contributed to the reliable, positive outcomes of the system during the transition to telehealth.