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Architecting Disruptive Digital Product‐Service Systems
Author(s) -
Kumar Anand,
Lokku Doji Samson,
Natarajan Swaminathan,
Nori Kesav V
Publication year - 2018
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2018.00548.x
Subject(s) - leverage (statistics) , status quo , product service system , product (mathematics) , computer science , business , process management , context (archaeology) , knowledge management , marketing , business model , political science , paleontology , geometry , mathematics , machine learning , law , biology
Currently, the context in which systems are architected, developed, delivered and experienced has changed. Advances in digital technologies are leading to revolutionary product‐service systems and changing the landscape of businesses. Increasingly, such Digital product‐service systems are at the forefront of globalization. Their proliferation has been substantial considering the rate of adoption by the masses. These systems have transformed social interactions, customer relationships, and have reshaped the ability to access and leverage information for the benefit of the stakeholders. They deal with products, services and interconnected, global systems that interact with multiple role players across multiple geographies, addressing multiple concerns of stakeholders across multiple disciplines by utilizing digital technologies in a dynamic and challenging environment while providing near real time response and rich customer experience. The challenge for the architects of these systems is to consistently and repeatedly disrupt the status quo without compromising on the quality of the offering and the value delivered to stakeholders. In this paper, an approach to architect such disruptive systems is presented. As an exemplar, the architecture for a digital product‐services system that enables senior care is illustrated in this paper.