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Instantiating Product‐Specific Processes: A Framework for Product Quality Achievement
Author(s) -
Natarajan Swaminathan,
Nistala Padmalata V.,
Nori Kesav V.
Publication year - 2016
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2016.00257.x
Subject(s) - computer science , deliverable , product (mathematics) , quality (philosophy) , process management , product lifecycle , abstraction , best practice , new product development , work (physics) , software engineering , knowledge management , risk analysis (engineering) , systems engineering , engineering , business , philosophy , geometry , mathematics , epistemology , mechanical engineering , management , marketing , economics
In current systems and software engineering practice, processes are defined generically at a level of abstraction above the specific product to be delivered. Processes capture engineering best practice but do not provide specific guidance on the technical work to be done to produce the product. Best practice guidance is sufficient where expert teams work on a stream of relatively similar problems, but in project organizations where the problems being addressed differ from project to project, particular quality concerns may be missed, leading to significant quality gaps that get identified and closed only late in the life cycle. We close this gap by deriving project‐specific processes from the generic organizational processes, instantiating the processes with the specific tasks needed to address the particular functional and quality concerns of each deliverable. Instantiation utilizes institutional knowledge from organizational and other knowledge repositories. This framework for systematically achieving product quality has been utilized successfully on several large programs, and published recently as an ISO Technical Specification, ISO TS30103. We present a case study of its application to a large insurance project.