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3.4.1 So what is “in service systems engineering”?
Author(s) -
Kemp Duncan
Publication year - 2010
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2010.tb01077.x
Subject(s) - obsolescence , upgrade , service (business) , risk analysis (engineering) , system of systems , service system , computer science , systems engineering , engineering management , project commissioning , systems design , process management , engineering , business , marketing , publishing , law , political science , operating system
This paper has been produced to help the INCOSE UK In‐Service Systems working group understand the different perspectives of in service systems engineering. It describes four related perspectives of systems engineering in service systems, specifically: The paper concludes that that it is considerable benefit to considering all four perspectives, as: Managing the system through life to ensure it remains safe and delivers the required performance by monitoring the material state of the system against its design intent and commissioning update, upkeep and upgrade as necessary. Improving the system performance by upgrading and updating the system to meet a new/existing requirement. Using the system to deliver operational services by defining the services to be delivered, designing and implementing them and continuously improving them Reducing the cost of the system and managing obsolescence by optimising the system's supply networkThey increase the range of options to improve system effectiveness and reduce cost of ownership They highlight some of the reasons why in‐service systems are so difficult to change The show some of the cultural misunderstandings that can occur between the systems engineering and in‐service support communities. Finally this paper has confirmed the benefits of Checkland's soft systems in clarifying a complex situation.