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4.6.3 A Self‐assessment Scheme and an Evaluation of its Reliability based on ISO 9004:2000
Author(s) -
Hwang Youngha,
Kim Sanghyun,
Kim Dongyoung
Publication year - 2007
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2007.tb02909.x
Subject(s) - reliability (semiconductor) , audit , computer science , quality (philosophy) , self assessment , process (computing) , scheme (mathematics) , quality audit , reliability engineering , risk analysis (engineering) , process management , business , accounting , mathematics , engineering , psychology , mathematical analysis , pedagogy , power (physics) , philosophy , physics , epistemology , quantum mechanics , operating system
The self‐assessment based on ISO 9004:2000 in quality management system is an important process for the organization that continually improves its performance considering the effectiveness and efficiency of a quality management system. The scheme and process of the internal audit and self‐assessment based on ISO 9001:2000 and ISO 9004:2000 is an issue that continues to demand the attention of researchers in this field. Also, the reliability of self‐assessment results is a remarkable issue. One element of reliability is the extent to which different teams assessing the same project produce similar ratings when presented with the same evidence. This paper presents a self‐assessment scheme conducted during internal audits based on ISO 9004:2000 in Electronics and Telecommunications Research Institute in Korea. Furthermore, this paper evaluates the reliability of a self‐assessment scheme analyzing some results from two assessments between two teams in self‐assessment using Cohen's Kappa coefficient (Cohen 1960, Cohen 1968) and the observed agreement index (Jung 2003). The results indicate that the extent of agreement between the two teams is substantial and the self‐assessment scheme is reliable.