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5.2.2 Optimizing Quality Assurance for Better Results
Author(s) -
Malotaux Niels
Publication year - 2006
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2006.tb02778.x
Subject(s) - quality (philosophy) , computer science , order (exchange) , quality assurance , risk analysis (engineering) , process management , knowledge management , business , engineering , operations management , philosophy , epistemology , finance , external quality assessment
We know all the stories about failed and partly failed projects. Apparently, too many defects are generated by developers, and too many remain undiscovered by checkers, causing too many problems to be experienced by users. Solutions are mostly sought in technical means like processes, metrics and tools. If this really would have helped, it should have shown by now. Oddly enough, there is a lot of knowledge how to reduce the generation and proliferation of defects and deliver the right solution quicker. Still, this knowledge is ignored in many development organizations. In a recent booklet: How Quality is Assured by Evolutionary Methods [2], I describe how to organize projects using this knowledge successfully. This paper extends the use of this knowledge to QA, in order to optimize the contribution of QA to project success. Important ingredients are: a change in attitude, taking the Goal seriously, focusing on prevention rather than repair, and constantly learning how to do things better.