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4.2.2 Trust Lubricates the Organizational System: The System Dynamics Approach
Author(s) -
Kurstedt Harold,
Tech Virginia
Publication year - 2003
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2003.tb02614.x
Subject(s) - distrust , trustworthiness , knowledge management , computer science , organizational structure , perspective (graphical) , social psychology , psychology , computer security , artificial intelligence , management , economics , psychotherapist
To be systems thinkers, we must easily and comfortably integrate human subsystems into complex systems. We can diagram dyadic and triadic human relationships to better analyze, design, and implement complex systems containing human subsystems. Trust and distrust are separate but linked state variables. Trust is fragile and distrust is robust because they fit differently into the system structure of the dyadic relationship. Key considerations for trust in the organization include risk and experience. From a systems perspective, we must design into the organization and our dyadic relationships the structure needed to increase trusting and trustworthy behaviors and to reduce opportunistic behaviors. These behaviors are bound together in feedback loops that define the structure of our relationships. We determine that structure using system dynamics tools. These tools provide the needed understanding of trust to identify steps for changing the relationship or organizational system structure that leads to changed behavior.