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4.4.2 From Systems Engineering to Service Engineering
Author(s) -
Wieser Michael
Publication year - 2002
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2002.tb02535.x
Subject(s) - competitor analysis , order (exchange) , process (computing) , services computing , goods and services , key (lock) , quality (philosophy) , service (business) , business , computer science , risk analysis (engineering) , engineering , marketing , computer security , economics , web service , finance , market economy , philosophy , epistemology , world wide web , operating system
For many companies the optimisation potential in quality, process, and cost has become smaller and smaller in the last years. Systems engineering has played an important role in that process. Now, an almost untouched and in many companies often ignored domain has become the target of interest: services! A systematic development of services is supposed to be a key factor in the future in order to diversify the own company from the competitors. As customers more and more call for integrated solutions goods will not be sold in future on their own anymore. They will have to be integrated in services. Those one, who will be able to offer new services in a shorter period of time, that meet exactly the customers' needs, will have a main advantage in a global market. To do so, methods and tools are required. This paper describes the current situation of services, their role in the world economy and why it is so important not to ignore the services any longer. It is shown how services can be characterised and it is discussed if current systems engineering models can be transferred to the “immaterial” world of services.