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Avoiding CMM® Appraisal Test Anxiety
Author(s) -
Armstrong James R.
Publication year - 1999
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1999.tb00346.x
Subject(s) - audit , process (computing) , anxiety , psychology , test anxiety , test (biology) , performance appraisal , applied psychology , process management , computer science , accounting , engineering , business , management , paleontology , psychiatry , economics , biology , operating system
Extreme pressure to get a rating has caused problems in many process improvement efforts. The reaction of employees that have gone through strongly audit oriented appraisals is quite similar to what educators call “test anxiety”. The impact on process improvement can be as negative as in the classroom. There is an alternative. This paper looks at a new method of achieving the process improvement objectives of an appraisal in a different manner.