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3 Inter‐Stakeholder Behavior Analysis and Design Engineering
Author(s) -
Mayhew Mick,
Alessi Sam
Publication year - 1999
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1999.tb00279.x
Subject(s) - stakeholder , point (geometry) , stakeholder analysis , computer science , knowledge management , management science , systems engineering , risk analysis (engineering) , engineering , business , political science , geometry , mathematics , public relations
Systems Engineering encounters situations where stakeholders disagree. Disagreement shows itself both in the form of different claims and through particular human interaction patterns. In situations of strong disagreement, systems engineers can benefit from social science methods. This paper presents such an approach that combines elements of cultural anthroplogy, family systems therapy, and systems engineering. It is intended to be used to document stakeholder behavior in a more rigorous and defensible manner and to point toward additional technical information that can benefit the systems engineering effort. Knowledge of stakeholder interaction patterns can also enable engineers to form better questions during requirements inquiry and can lead to a healther overall team environment.