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1 A Proven Approach to Driving Quality into the Bottom Line
Author(s) -
Thomas Donna
Publication year - 1999
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1999.tb00277.x
Subject(s) - quality assurance , reputation , quality (philosophy) , productivity , process management , business , software quality control , engineering management , customer satisfaction , software quality , software , operations management , computer science , engineering , software development , marketing , service (business) , political science , economics , philosophy , epistemology , law , macroeconomics , programming language
Today's software development efforts need a conscience to drive quality into the bottom line. Historically, software development efforts have been overrun and delivered late, and unfortunately, the quality has suffered. A “proven” roadmap to achieving mission success for the quality assurance organization as well as the program will be provided in this paper. The approach has been taken with several programs contributed to improving total customer satisfaction, improving productivity, improving the reputation of the Quality Assurance department and growing the business.