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1 Tailoring Quality Function Deployment for Use in Systems Engineering
Author(s) -
Plowman Catherine
Publication year - 1999
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1999.tb00244.x
Subject(s) - quality function deployment , software deployment , normalization (sociology) , computer science , systems engineering , closing (real estate) , function (biology) , risk analysis (engineering) , engineering , software engineering , operations management , value engineering , business , finance , evolutionary biology , sociology , anthropology , biology
This paper describes and illustrates a tailored version of the Quality Function Deployment (QFD) methodology referred to as the “House of Quality”. The tailoring has been accomplished to facilitate the use of QFD by systems engineers—especially in the early project phases. All steps are completely documented as are the augmentations to the standard QFD approach. These augmentations include project initiation; requirements normalization; customer, opportunity, and integration impact scoring; system concept scoring; and system concept synthesis and selection. The closing section describes a NASA project in which this tailored approached produced significant and quantifiable cost savings.