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A Spreadsheet Implementation of QFD and Systems Engineering Approaches to Support Concurrent Engineering
Author(s) -
Doukas Louis,
Pollock Graham,
Jeyaratnam Canestus
Publication year - 1997
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1997.tb02214.x
Subject(s) - quality function deployment , computer science , house of quality , analytic hierarchy process , concurrent engineering , systems engineering , process (computing) , product (mathematics) , ranking (information retrieval) , new product development , engineering design process , software deployment , process management , software engineering , engineering , operations research , operations management , service (business) , service quality , business , mechanical engineering , customer retention , geometry , mathematics , marketing , machine learning , scheduling (production processes) , operating system
ABSTRACT For an organisation to sustain its competitive advantage, there is a strong need for timely adjustment to ever rapidly changing customer demands. To achieve this goal, known customer needs must be prioritised and transformed into organised down stream design requirements. This paper describes how a spreadsheet framework has been developed which incorporates a modified Quality Function Deployment (QFD) and Systems Engineering Process (SEP) for product development and planning. The application of Analytic Hierarchy Process (AHP) is used as a means of ranking top level user requirements. The methodology provides a pro‐active means and a strong link between quantified user requirements that are prioritised and product design/performance requirements, by assuring that down‐stream design requirements are incorporated into trade‐off decisions. An example is also presented to test and evaluate the spreadsheet approach in heavy engineering projects.