Premium
CREATING LOW‐COST, LOW‐IMPACT METRICS DESIGNED TO FOSTER PROCESS IMPROVEMENT EFFORTS IN THE ENGINEERING ENVIRONMENT
Author(s) -
DiGiovanna Darryl,
Redling Thomas,
Miller William,
Stratton Richard
Publication year - 1996
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1996.tb02116.x
Subject(s) - computer science , process (computing) , set (abstract data type) , process management , engineering management , software engineering , risk analysis (engineering) , reliability engineering , systems engineering , engineering , business , operating system , programming language
AlliedSignal, AT&T, and Lucent Technologies have spent a great deal of time and money to design and implement effective metrics programs. After much trial and error the companies created a set of metrics that are useful and easily collected and analyzed. Along the way, many trial metrics programs were piloted. The following case studies document both the pilot tests that led up to the development of a working metrics program as well as the improved metrics programs that are now in place at both organizations.