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AUTOMATING CONFIGURATION PROCESSES: A STEP TOWARD MASS CUSTOMIZATION
Author(s) -
Shreve Susan
Publication year - 1996
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1996.tb02079.x
Subject(s) - configurator , mass customization , enabling , computer science , process (computing) , process management , personalization , customer satisfaction , production (economics) , product (mathematics) , key (lock) , business process , manufacturing engineering , systems engineering , business , engineering , marketing , work in process , world wide web , psychology , geometry , mathematics , computer security , economics , psychotherapist , macroeconomics , operating system
For companies to maintain a competitive advantage in a changing global market they must continuously improve to operate profitably and strive for customer satisfaction. Customer satisfaction means delivering the right product, customized to exact specifications, delivered when it is needed with excellent support services available. Today's manufacturing processes are moving from mass production to mass customization to support individual customer needs. In addition to the production process complexity, the systems themselves are becoming increasingly more complex. A key enabler to manage this complexity is to capture and organize user requirements and map them to a configurator to produce accurate Bills of Material. This paper describes aspects of implementing automated configuration processes using a semiconductor equipment manufacturer for examples of business issues.