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7.5.1 Process Engineering and Development using Customer Focused Object Oriented Design
Author(s) -
Peterson Craig E.
Publication year - 1995
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1995.tb01967.x
Subject(s) - computer science , process (computing) , systems engineering , quality (philosophy) , point (geometry) , process management , new product development , software engineering , engineering , business , philosophy , geometry , mathematics , epistemology , marketing , operating system
The need for application of system engineering expertise to review and re‐engineer institutional processes has become increasingly apparent. In order to provide a unified approach which can be used on any process, a synthesis of current system engineering approaches has been developed. When combined with Total Quality Management principles, this approach is called Process Engineering and Development using Customer Focused Object Oriented Design (PED‐CFOOD). Over the last few years, Software System Engineering (S/WSE) principles have evolved towards an Exoteric Perspective (EP) described by (McMenamin 1987). That is, examining systems from the point of view of the external world in which the system is embedded, and determining what flows into and out of the system. EP has two problems with it, though. First, there are usually multiple external perspectives that can be adopted. The current solution is to try to examine the system from as many as time will allow, and then settle on the one that seems the most appropriate. TQM, on the other hand, provides us with a suggestion as to which might be most appropriate, namely, the viewpoint (focus) of the Customer. Second, it does not provide a conceptual framework for process or product design. Object oriented development concepts provide that framework. This paper provides a general description of this approach, and illustrates how the approach might be used in practice.