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Systems Engineering with the Right Requirements: An Approach for Assessing User Needs
Author(s) -
Borden Chester S.,
Smith Jeffrey H.,
Griesel Ann
Publication year - 1992
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.1992.tb01497.x
Subject(s) - computer science , user requirements document , process (computing) , context (archaeology) , quality (philosophy) , process management , point (geometry) , set (abstract data type) , product (mathematics) , requirement , requirements engineering , knowledge management , systems engineering , engineering , software engineering , software , paleontology , philosophy , geometry , mathematics , epistemology , biology , programming language , operating system
This paper presents a methodology for assessing diverse user requirements in a rapidly changing technological environment. The purpose is to provide a more accurate assessment of user needs at the first point of entry for the customer into the systems engineering process. Applying a customer/provider orientation to the traditional user/developer environment, a product oriented approach is adopted to link the process to a Total Quality Management (TQM) philosophy. The approach is designed to elicit user needs directly from interested parties and using the analysis process described, map the user needs to a set of prioritized common functional requirements. The methodology has been applied within a publicly funded research and development institution in an information technology context and has received broad organizational support and positive feedback. The approach is illustrated with a case study from the information technology arena.