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Predicting burnout and job satisfaction in workplace counselors: the influence of role stressors, job challenge, and organizational knowledge
Author(s) -
KirkBrown Andrea,
Wallace Debra
Publication year - 2004
Publication title -
journal of employment counseling
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.252
H-Index - 27
eISSN - 2161-1920
pISSN - 0022-0787
DOI - 10.1002/j.2161-1920.2004.tb00875.x
Subject(s) - psychology , job satisfaction , burnout , job attitude , stressor , job performance , social psychology , perception , job design , applied psychology , personnel psychology , clinical psychology , neuroscience
The present study examines the antecedents of burnout and job satisfaction among counselors employed in workplace settings. Workplace counselors face the unique demands of managing dual client relationships (individual and organization) within the counseling setting. Antecedents of the job‐related outcomes of burnout and satisfaction are likely to vary from other counseling settings as a function of these unique demands. Survey results from 82 workplace counselors indicated that role conflict was a significant predictor of the experience of burnout and that intrinsic job satisfaction was significantly predicted by the counselors' perceptions of job challenge, as well as by the level of organizational knowledge.