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FIRM TECHNOLOGICAL READINESS AND COMPLEMENTARITY: CAPABILITIES IMPACTING LOGISTICS SERVICE COMPETENCY AND PERFORMANCE
Author(s) -
Richey R. Glenn,
Daugherty Patricia J.,
Roath Anthony S.
Publication year - 2007
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1002/j.2158-1592.2007.tb00237.x
Subject(s) - complementarity (molecular biology) , business , core competency , technological change , supply chain , service quality , industrial organization , supply chain management , service (business) , quality (philosophy) , perspective (graphical) , marketing , process management , knowledge management , computer science , philosophy , genetics , epistemology , artificial intelligence , biology
This manuscript explores the importance of both technological readiness and technological complementarily in the management of supplier logistics service quality and performance. From a resource based perspective, the results support the importance of technological readiness and technological complementarity as important capabilities for supply chain firms in attaining superior logistics service quality. Additionally, the long standing belief that logistics service quality is a core competency that impacts superior performance is upheld. Finally, this manuscript gives managers insight into the dynamics of managing technology across partnerships.