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LOGISTICS INNOVATION: A CUSTOMER VALUE‐ORIENTED SOCIAL PROCESS
Author(s) -
Flint Daniel J.,
Larsson Everth,
Gammelgaard Britta,
Mentzer John T.
Publication year - 2005
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1002/j.2158-1592.2005.tb00196.x
Subject(s) - business , negotiation , marketing , grounded theory , product (mathematics) , value (mathematics) , process (computing) , product innovation , service (business) , customer value , knowledge management , qualitative research , process management , sociology , market economy , hierarchy , economics , social science , geometry , mathematics , machine learning , computer science , operating system
This paper reports on a qualitative, grounded theory research project conducted in the United States, Sweden, and The United Kingdom designed to explore logistics innovation as perceived by leaders of logistics service provider firms and logistics business functions within product focused firms. Analysis of 33 depth interviews conducted within seven organizations revealed activities that reflect multiple aspects of being innovative, including: (1) setting a stage for innovation; (2) identifying clues to shifts in what customers value; (3) negotiating, clarifying, and reflecting upon insights; and (4) managing inter‐organizational learning.