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PERFORMANCE MEASUREMENT: MEASURE SELECTION BASED UPON FIRM GOALS AND INFORMATION REPORTING NEEDS
Author(s) -
Griffis Stanley E.,
Cooper Martha,
Goldsby Thomas J.,
Closs David J.
Publication year - 2004
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1002/j.2158-1592.2004.tb00183.x
Subject(s) - performance measurement , measure (data warehouse) , business , selection (genetic algorithm) , information needs , process management , marketing , knowledge management , computer science , world wide web , database , artificial intelligence
Performance measurement is critically important to business success. Collecting and responding to information that does not provide management with guidance to meet established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.