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AN ASSESSMENT OF SUPPLIER — CUSTOMER RELATIONSHIPS
Author(s) -
Rinehart Lloyd M.,
Eckert James A.,
Handfield Robert B.,
Page Thomas J.,
Atkin Thomas
Publication year - 2004
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1002/j.2158-1592.2004.tb00169.x
Subject(s) - business , classification scheme , customer relationship management , delphi method , set (abstract data type) , supplier relationship management , empirical research , delphi , marketing , process management , operations management , knowledge management , computer science , supply chain management , supply chain , artificial intelligence , data science , statistics , mathematics , economics , operating system , programming language
This research develops a classification framework of supplier‐customer relationships. Data were collected from active relationship managers and provided the empirical basis for the classification scheme. The resulting relationships were classified into seven groups. Names for each type of relationship were developed based on a set of Delphi group responses.