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GLOBAL PROCESS STANDARDIZATION: A CASE STUDY
Author(s) -
Manrodt Karl B.,
Vitasek Kate
Publication year - 2004
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1002/j.2158-1592.2004.tb00168.x
Subject(s) - standardization , globe , business , process (computing) , key (lock) , marketing , process management , industrial organization , customer needs , computer science , medicine , computer security , ophthalmology , operating system
Meeting the needs of customers has always been a challenge. It is even more so for suppliers who serve customers across the world, and where the customer expects standardized processes ‐ regardless of the country. While it is challenging to standardize critical processes in a domestic market, it is more challenging in the global, or transnational, market. This paper uses a case study to share how one organization was able to standardize their processes across the globe. Benefits derived from this effort are also provided. A framework for determining how key transnational processes can be managed and standardized is also presented.