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INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT
Author(s) -
Daugherty Patricia J.,
Myers Matthew B.,
Richey R. Glenn
Publication year - 2002
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1002/j.2158-1592.2002.tb00017.x
Subject(s) - reverse logistics , business , integrated logistics support , marketing , value (mathematics) , affect (linguistics) , industrial organization , operations management , knowledge management , process management , supply chain , computer science , economics , psychology , communication , machine learning
The use of reverse logistics systems is becoming more common as firms realize the value that can be reclaimed from returned goods. This study investigates the influence of information systems (IS) support activity on reverse logistics performance, as well as the moderating effects of relationship commitment within reverse logistics arrangements. In a survey of CEOs of U.S. catalog sales electronics companies, information systems support is found to moderately affect two separate performance constructs related to reverse logistics programs. The research also indicates relationship commitment is critical to more fully realizing the value of IS support in reverse logistics arrangements.